How To Fix “We Cannot Find A Matching Username On Snapchat” [Why & Fix]

This is an error message that comes up on the login screen where you have to input your username and password to access your account. The complete error message reads “Oops! We could not find matching credentials”.

Forgetting your password is something most people have experienced but forgetting your username is a different thing.

With the complexity and uniqueness of Snapchat usernames, you are bound to forget your username at one point and this can annoy you.

In this article, you will learn what to do when Snapchat cannot find a matching username.

How To Fix “We Cannot Find A Matching Username On Snapchat”

The only fix to this error message is to reset your Snapchat password. Like all technical issues, there are ways in which they can be fixed.

You may decide to leave it to the support staff at Snapchat to resolve the issue for you although this may take a considerable amount of time.

If you want to solve this issue yourself, then you should try out these steps.

Step 1: Launch Snapchat

The first thing you need to do is ensure that your device has a strong internet connection.

Open the Snapchat app and on the login page, there’ll be a list of your Snapchat accounts (if you have more than one).

There are also three options available; “Log In”, “Sign up” and “Use Other Account.”  Select the third option.

Step 2: Tap Forgot Your Password

A login page will appear on your screen where there are fields for entering your email or username and your password.

Input your Snapchat username first or the email address that is linked to your account.

Tap on “Forgot your password” to begin the process of changing the password for your Snapchat account

Step 3: Reset The Password

On the screen that appears, there are two ways with which you can reset your Snapchat password.

Either via Phone or email. Whichever option you choose is the medium by which you will receive the code necessary to reset your password.

Step 4: Tap The Link

Enter either an active phone number or an email address then click on submit and check either your SMS or email address for a link.

Tap on the password reset link to reset your Snapchat password and enter a new password in the “New Password” field.

Re-enter it by typing it in the “Confirm Password” and selecting Save to reset your Snapchat password.

Conclusion

It is recommended that your new password should not be similar to your old password and should be more than eight characters long and must contain upper case and lower case characters.

A success message will confirm that you have been able to reset your password and you can now log in to your account.

FAQs About Cannot Find A Matching Username On Snapchat

Further Reading

• How To Fix “Snapchat Device Ban”