What happens when you need to change your TikTok phone number and you don’t have access to the old one?
Maybe you’ve switched carriers, lost your SIM card, or simply want to update your contact information. The good news is, you don’t have to be locked out of your TikTok account forever.
In this article, you will learn how to change your TikTok phone number without having access to your old number.
How To Change TikTok Phone Number Without Old Phone Number
Changing your TikTok phone number when you no longer have access to your old phone number involves just a single method and if you follow the steps listed below, you should be able to accomplish it.
Step 1: Access your profile settings
On the home screen, select the Profile icon which is located at the bottom right corner of the screen to open your TikTok profile.
Step 2: Open Settings
In the top-right corner of your profile page, you will see a three-horizontal lines. Tap on it to open the pop-up menu.
Step 4: Select “Settings and privacy”
From there, select ‘Settings and privacy‘. Your TikTok account settings will open up.
Step 5: Tap on “Report a problem”
After accessing the settings, you will be required to scroll down until you reach the ‘Support‘ section, which is positioned near the bottom of the menu.
The initial choice listed under the ‘Support’ section will be ‘Report a problem.’ Tap on this option to open a subsequent page.
Step 6: Tap on “Accounts and profile”.
Within the ‘Report a problem’ screen, select ‘Account and profile‘.
Step 7: Tap on “Changing the phone number or email associated with an account”
Tap on ‘Email and phone number‘ to unveil an additional dropdown menu.
From the options that appear, choose ‘Changing the phone number or email associated with an account.’
Step 8: Tap “No”
TikTok will provide a generic help page in an attempt to guide you through the process of changing your phone number.
However, since you are unable to verify the old number, these instructions are not useful.
Fortunately, there is additional assistance available beyond this. In the section where it asks, “Is your problem resolved?” tap on the thumbs-down icon to indicate that your issue is not resolved.
TikTok will provide a platform for you to explain the situation.
Inform them that you are currently unable to change your phone number because you no longer have access to it.
If the phone number is no longer active, make it clear to them that they cannot receive any messages anymore.
It’s crucial to mention this, as other users have reported receiving a standard message advising them to contact their cellular carrier for help with message reception or obtaining a new SIM card.
However, if you no longer use that particular number, this advice is not useful in your case.
A new icon will emerge displaying the message “Your feedback was submitted,” accompanied by a subsequent button underneath labeled “Need more help?” Tap on this button to initiate the opening of a form.
Step 9: Fill out the form and submit
Lastly, the only remaining task is to complete the form by filling in the required information and then submitting it.
Once the form is submitted, you can expect to receive a response from TikTok within a few business days, sometimes it might take longer.
It’s important to note that TikTok may require additional information to fulfill your request, so it’s essential to keep an eye out for any messages or notifications from them.
Changing your TikTok phone number without having the old number might seem like a daunting task, but with the right guidance, it can be a straightforward process.
In this article, we have detailed the steps you can follow to change your TikTok phone number when you don’t have access to the old one and by following the step-by-step instructions outlined, you can easily update your phone number on TikTok.